Jon Hopkins the
founder of J & H Plumbing was a student in Arizona when he
decided to start a plumbing business. Initially, he planned
to do something else after college, but that changed when
Jon discovered that his grandmother had been taken advantage
of by a overpriced repairman. 26 years later, Hopkins is
still in business and he’s never forgotten that experience.
I always consider the customers, and I don’t take advantage
of them.” He say’s. Apparently that approach has served him
well, as J & H Plumbing has grown from a one-man operation
to a much larger company in Mesa.
“we really are a family business,” say’s. Jon’s wife, Jan,
who runs the office. There oldest son, Jesse, began working
at the company at the age of 12, and now heads the service
department. Daughter, JenaLee also works in the office. The
Hopkins have been devoted mesa city residents for many years
now.
J & H Plumbing is
a full-service company, working in high end custom homes new
construction as well as commercial projects.
We are an
all-around plumbing business,” says Jan. “We do everything
from fixing a broken toilet to remodeling an entire bathroom
to brand new construction.”
The company’s
list of clients also includes many restaurants, schools and
other businesses.
“Jon holds his own license and really knows what he’s
doing,” Jan adds. “All of our guys are all around plumbers,
doing all phases of work. J & H Plumbing also completes work
for other plumbing contractors that may not be able to solve
customers problems and assist them.
The company has invested in state-of-the-art equipment to
aid in repairs. Jon says he has found that rather then
maintaining a huge advertising budget, the most effective
way to get business is through returning customers and
referrals.
“Every phone call is answered by a live person and a
knowledgeable person, not an answering machine,” Jan
explains. We can be reached 24 hours a day!!
J & H plumbing
is committed to maintaining their reputation for great
customer service. There motto is to get customers and keep
them for a life time.
“I really care
about the customer,” Jon says.. “It could be my grandmother,
mom, or any other family member.” Jon has been recognized
for his service through Angels on call home repair services,
an non profit origination which provides service and
materials to needy families in the Phoenix area. Jan admits
that she is the “tough” one and “Jon is the heart beat of
the company”. But Jon brushes it off, giving credit to his
whole crew.
“It’s really a family effort, “he says